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IT Senior Operations & Support Engineer - Middleware support

United Arab Emirates Emirates AED 20,000–32,000 per month, typically depending on experience and the overall benefits package*
Job Description

This role supports middleware platforms that connect Emirates’ business applications and operational systems. Requirements typically include a degree or equivalent experience in information technology, several years of enterprise middleware or production-support experience, and practical knowledge of application servers, integration tools, databases, Linux or Unix, monitoring, incident management and ITIL practices. Experience with technologies such as WebSphere, WebLogic, Tomcat, messaging systems, APIs or cloud platforms is advantageous. The successful candidate is expected to provide reliable 24/7 operational support, investigate complex incidents, manage changes, improve system availability, document solutions and work effectively with development, infrastructure and business teams. Strong communication, analytical thinking, troubleshooting ability and willingness to participate in on-call support are important.

Company Info

Emirates is the international airline of the Emirates Group, headquartered in Dubai, United Arab Emirates. It operates a large global passenger and cargo network from Dubai, connecting destinations across the Middle East, Asia, Europe, Africa, the Americas and Australasia. The airline is known for its wide-body fleet, long-haul operations and strong focus on customer service, technology and operational reliability. Emirates employs people from many nationalities across aviation, engineering, airport services, technology, finance, commercial functions and corporate support. Its technology teams help run critical systems for reservations, airport operations, aircraft services, customer engagement and enterprise functions. Employees may receive benefits such as tax-free UAE salary, medical coverage, annual leave, travel privileges and, depending on the position, relocation or accommodation support. Conditions vary by contract, grade and business area.

Destination Guide

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest range of professional opportunities. Major sectors include aviation, technology, finance, hospitality, logistics, construction, healthcare and energy. UAE workplaces are international and generally professional, while local culture places importance on respect, modesty, hospitality and religious customs. The lifestyle offers modern housing, beaches, shopping, restaurants, desert activities and extensive air connections, although summer heat and living costs can be high. Most overseas employees need an employer-sponsored residence visa and work permit; the company normally arranges the process after a signed offer and medical checks. Dependants may be sponsored subject to salary and documentation requirements. New arrivals should budget for accommodation deposits, health insurance, transport and school fees where applicable, and verify employment terms before relocating.

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