This role supports Emirates’ service desk and enterprise IT operations, ensuring reliable, responsive assistance for employees and business users. Candidates are typically expected to have several years of experience in IT service management, technical support, incident and problem management, and enterprise technologies. Practical knowledge of ITIL, ticketing systems, Windows, networking, user administration, and service monitoring is valuable. The successful candidate should be able to troubleshoot complex issues, coordinate with technical teams and vendors, meet service-level targets, document solutions, and provide clear customer communication. Shift flexibility, analytical thinking, teamwork, and a strong focus on service quality are likely to be expected.
Emirates is the flagship international airline of the United Arab Emirates and part of the Emirates Group, headquartered in Dubai. It operates a large global passenger and cargo network through its major hub at Dubai International Airport. The group includes aviation, travel, airport services, catering, and other related businesses, employing a diverse international workforce. Emirates is known for its wide route network, modern aircraft fleet, hospitality-focused service, and substantial investment in technology and operational efficiency. IT teams support critical airline systems, customer services, airport activities, corporate functions, cybersecurity, and data-driven decision-making. Employees may work in a highly multicultural environment where reliability, security, regulatory compliance, continuous improvement, and customer experience are important. Benefits for eligible employees can include medical coverage, annual leave, travel privileges, and relocation support, although the exact package depends on the position and employment terms.
The United Arab Emirates is not an island, but a federation of seven emirates, with Dubai and Abu Dhabi offering the broadest range of professional opportunities. Jobs are particularly available in aviation, technology, finance, hospitality, logistics, engineering, healthcare, and construction. The culture combines Islamic traditions, Gulf heritage, and a highly international population; respectful dress and behavior are expected, especially in public and religious settings. Lifestyle options range from beaches, shopping, restaurants, and nightlife to desert activities and cultural attractions. The climate is warm and sunny, with very hot summers. Most overseas employees need an employer-sponsored residence visa, usually arranged after receiving an employment offer; medical checks and Emirates ID registration are commonly required. Employers may assist with flights, accommodation, health insurance, and relocation, but packages vary. Living costs, particularly rent and schooling, can be high, so candidates should review the full benefits package before moving.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...