The Assistant Front Office Manager supports the Front Office Manager in leading reception, concierge, guest services and night operations. Candidates typically need a hospitality or related qualification, several years of front office experience, and previous supervisory experience in a luxury hotel. Familiarity with Opera or similar property-management systems, strong English communication, sound decision-making and knowledge of guest-service standards are expected. The successful candidate should be confident managing teams, resolving complaints, coordinating with other departments and maintaining smooth check-in and check-out operations. Flexibility for shifts, weekends and holidays, professional presentation, commercial awareness and a genuine commitment to Shangri-La’s service standards are essential.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The company is known for warm Asian hospitality, attentive service and the Shangri-La brand promise of creating memorable guest experiences. Its Philippine properties serve leisure travellers, business guests, families and conference groups, combining accommodation with restaurants, wellness facilities and event services. Employees generally work in a multicultural environment with structured hotel operations, training opportunities and strong expectations around grooming, courtesy and service consistency. Roles may include staff meals, uniforms, healthcare support, service charge and other benefits, although packages vary by property and employment status. Shangri-La places importance on teamwork, guest recognition, operational discipline and developing people for longer-term careers in hospitality.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations, with demand in hotels, restaurants, events, tourism and guest services. Manila provides the widest corporate and luxury-hotel market, while island locations offer a slower lifestyle, beaches and strong seasonal tourism. Filipino culture is welcoming, family-oriented and highly social, and English is widely used in workplaces. Living costs vary: Manila is more expensive, while provincial and resort areas may be cheaper but have fewer services. Foreign employees generally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the hiring company; requirements can change, so confirmation with Philippine immigration authorities is important. Candidates should budget for accommodation, transport, deposits and healthcare, and verify whether housing, meals, service charge and relocation support are included in the employment package.
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