The Service Associate – F&B supports daily operations at Shang Palace by welcoming guests, taking and serving orders, preparing tables, maintaining cleanliness, and ensuring a polished dining experience. Candidates should have excellent guest-service and communication skills, a professional appearance, basic food and beverage knowledge, and the ability to work accurately under pressure. Previous experience in a hotel, restaurant, or Chinese dining operation is advantageous, while hospitality training is helpful. The role requires flexibility for shifting schedules, weekends, and holidays, along with teamwork, attention to detail, and a genuine willingness to assist guests. Familiarity with English is expected; knowledge of additional languages or Chinese cuisine may be an advantage.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts, residences, and distinctive guest service. Its properties operate across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La hotels are known for attentive service, comfortable accommodation, restaurants, wellness facilities, and strong standards of quality and professionalism. Shang Palace is the group’s signature Chinese restaurant concept, offering refined Cantonese cuisine, traditional hospitality, and elegant dining environments. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Bonifacio Global City and other established hotels. Employees typically work in a structured, guest-focused environment with opportunities for hospitality training, career development, and progression within the wider group.
The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Hotels, restaurants, resorts, cruise services, and events regularly recruit service staff, although wages and living costs vary by location. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy urban living in Manila to a slower beach or provincial setting on islands such as Cebu, Palawan, and Bohol. Manila and major resort areas can be expensive, especially for accommodation, while employer housing or meal benefits may be available. Foreign workers generally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; requirements can change, so confirmation with Philippine authorities is essential. New arrivals should budget for transport, healthcare, deposits, and local registration, and research climate, commuting, and accommodation before relocating.
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