The Service Manager – F&B (AGSM) is expected to oversee daily food and beverage operations, maintain Shangri-La service standards, manage restaurant or outlet performance, and ensure excellent guest satisfaction. Requirements typically include a diploma or degree in hospitality, several years of experience in hotel or luxury restaurant operations, strong knowledge of food and beverage service, and proven team-supervisory skills. The successful candidate should be confident managing employees, handling guest concerns, coordinating with kitchen and hotel departments, controlling costs, and supporting training and sales initiatives. Flexibility for shifts, weekends, and public holidays is essential. Strong English communication is expected, while additional languages and experience with international luxury hospitality are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, strong service standards, and premium accommodation, dining, wellness, and event experiences. Shangri-La properties range from large city hotels to island and resort destinations, creating opportunities across food and beverage, rooms, culinary, guest relations, events, and corporate functions. The company places emphasis on employee development, service excellence, cultural awareness, and personalised guest care. In Malaysia, Shangri-La operates well-established properties and is recognised as an important employer within the country’s luxury hotel and tourism sector.
Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, events, aviation, and wellness, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other coastal destinations. Island locations such as Langkawi, Penang, Redang, and Tioman provide a relaxed lifestyle, beaches, outdoor activities, and strong resort employment, although housing and transport may be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences reflected in food, festivals, and daily life. English is widely used in hospitality, while Malay is the national language. Foreign employees generally need employer sponsorship and an approved Employment Pass before starting work. Employers often assist with permits and relocation, but candidates should confirm accommodation, insurance, flights, tax, and contract terms. Malaysia is relatively affordable, though costs vary considerably between islands and urban centres.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...