Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping, laundry and public-area operations, ensuring excellent cleanliness, presentation and guest comfort. Candidates should have several years of housekeeping experience in an upscale hotel or resort, including supervisory or departmental leadership experience. Strong knowledge of room standards, sanitation, laundry operations, budgeting, inventory control and health and safety is expected. The role requires effective staff scheduling, training, performance management and coordination with Front Office and Engineering. Shangri-La will expect a polished, service-focused leader who can maintain brand standards, manage costs, respond calmly to guest concerns and motivate a diverse team. Previous experience with hotel operating systems and international hospitality environments would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and well-established luxury brands, including Shangri-La, Kerry Hotels and JEN. Its Malaysian properties operate in important leisure and business destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Shangri-La places strong emphasis on guest satisfaction, colleague development, cultural awareness and responsible business practices. An Executive Housekeeper would typically work closely with the Rooms Division, Front Office, Human Resources, Engineering and senior management teams to deliver consistent cleanliness and presentation standards. Benefits may include accommodation or housing support, meals, medical coverage, staff rates and performance-related incentives, depending on the property and employment package.

Destination Guide

Malaysia offers attractive hospitality opportunities on islands and coastal destinations including Langkawi, Penang, Pangkor and parts of Sabah. Resorts regularly recruit leaders in housekeeping, rooms division, food and beverage, engineering, spa operations and guest services, while larger cities provide broader corporate and hotel careers. Island life is generally relaxed, multicultural and outdoors-oriented, with beaches, diving, rainforest activities and welcoming local communities. Malaysia combines Malay, Chinese, Indian and indigenous traditions, and English is widely used in tourism. Living costs vary: Langkawi and Penang can be moderate, although imported goods and beachfront housing may cost more. Foreign nationals normally need an employer-sponsored Employment Pass, with approval and immigration processing handled before starting work. Applicants should confirm salary, accommodation, meals, insurance, flights, tax responsibilities and contract terms. Reliable transport, healthcare access and schooling should also be checked when relocating with family.