Human Resources Manager

Job Description

The Human Resources Manager is expected to lead HR operations, recruitment, onboarding, employee relations, performance management, training, payroll coordination and compliance with Malaysian employment law. Candidates should have a degree or equivalent qualification in human resources, business administration or a related field, together with several years of HR experience, preferably in hospitality or an international hotel environment. Strong knowledge of labour regulations, communication skills, confidentiality, leadership and problem-solving abilities are important. The role also requires someone who can support employee engagement, maintain service standards and work closely with department heads in a multicultural workplace.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and other properties across Asia, the Middle East, Europe, North America and Australia. Its brands are known for refined service, Asian-inspired hospitality and strong attention to guest experience. Shangri-La employs a large international workforce and offers roles in hotels, resorts, food and beverage, wellness, sales and corporate functions. In Malaysia, the group operates established properties in destinations including Kuala Lumpur, Penang, Kota Kinabalu and Putrajaya. The company places emphasis on service excellence, employee development, cultural awareness and responsible business practices. A Human Resources Manager would typically help maintain a positive workplace culture while ensuring recruitment, employment policies, training and employee relations support the hotel’s operational and commercial goals.

Destination Guide

Malaysia offers varied opportunities in hospitality, tourism, retail, technology, education and business services. Island-based roles are particularly common in Langkawi, Penang, Pangkor, Tioman, Redang and parts of Sabah, while Kuala Lumpur and major mainland cities provide broader corporate employment. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hotels and professional workplaces. Lifestyle ranges from busy urban living to relaxed coastal communities, with affordable food, tropical weather and strong outdoor activities. Foreign employees normally require an approved employment pass sponsored by their employer before starting work; requirements depend on nationality, salary and position. Candidates should confirm visa arrangements, accommodation, healthcare, taxation and relocation support in the contract. Island locations may have higher transport and living costs, limited services and seasonal tourism demand.