The Executive Housekeeper leads all housekeeping and laundry operations, ensuring guest rooms, public areas, and back-of-house spaces meet Shangri-La standards. Requirements typically include a diploma or degree in hotel management, several years of supervisory or management experience in upscale hospitality, strong knowledge of housekeeping procedures, budgeting, hygiene, and health and safety. The successful candidate should be organised, commercially aware, and confident managing multicultural teams. Excellent communication, leadership, problem-solving, and guest-service skills are expected. Familiarity with hotel operating systems and the ability to work flexible shifts, weekends, and public holidays are also important.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and Australia. Its properties are known for personalised service, refined accommodation, extensive dining, wellness facilities, and strong connections to local culture. Shangri-La hotels operate under several brands, including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group places significant emphasis on genuine hospitality, colleague development, operational excellence, and memorable guest experiences. In Malaysia, Shangri-La has established properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu, offering career opportunities in rooms division, food and beverage, culinary operations, engineering, sales, finance, and management. Benefits and employment terms vary by property, seniority, and local regulations.
Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, aviation, retail, and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. The country is culturally diverse, with Malay, Chinese, Indian, Indigenous, and expatriate communities, and English is widely used in hospitality workplaces. Lifestyle varies from busy city living to relaxed beach or island communities. Malaysia generally provides good food, affordable services, modern shopping, and outdoor activities, although major cities can be humid and congested. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually manages approval through Malaysian immigration authorities. Candidates should confirm eligibility, salary thresholds, accommodation, medical cover, taxation, and dependent arrangements before relocating. Island locations may offer staff housing, meals, transport, and a quieter lifestyle, but access to specialist services can be more limited.
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