The Club Ambassador represents Shangri-La at the hotel’s club lounge, welcoming guests, handling check-in and check-out, arranging reservations, responding to enquiries, and providing personalised assistance throughout their stay. The role generally requires hospitality experience, strong communication skills, a polished and friendly manner, and excellent spoken English; Cantonese and Mandarin are valuable for this Hong Kong position. Candidates should be confident using hotel systems, attentive to detail, discreet with confidential information, and comfortable working shifts, weekends, and public holidays. Shangri-La expects ambassadors to anticipate guest needs, resolve concerns professionally, maintain high service standards, and create warm, memorable experiences for VIP and club-floor guests.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and exceptional Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under the Shangri-La, Shangri-La Resorts, JEN, and Traders brands. Its hotels focus on personalised guest care, elegant surroundings, destination dining, wellness, and thoughtful experiences for both leisure and business travellers. In Hong Kong, Shangri-La operates established luxury properties, including Island Shangri-La and Kowloon Shangri-La. Employees typically work in a multicultural environment with structured service standards, training opportunities, staff benefits, and potential international career mobility. The company places strong emphasis on genuine hospitality, professionalism, teamwork, and anticipating guest needs.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Hospitality roles are concentrated around Central, Admiralty, Causeway Bay, Tsim Sha Tsui, and major resort areas. The culture blends Cantonese traditions, Chinese festivals, international influences, and a fast-paced working style. Residents enjoy excellent public transport, diverse food, shopping, hiking, beaches, and a lively arts and nightlife scene, although housing is expensive and living space can be limited. Most overseas employees need an employment visa sponsored by their employer; applicants generally need a confirmed job, suitable qualifications or experience, and proof that the role cannot easily be filled locally. Dependants may qualify for dependant visas. Before relocating, arrange accommodation, health insurance, banking, and documentation, and confirm whether the employer provides meals, transport, medical cover, or staff housing.
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