The Service Manager – F&B is responsible for overseeing daily restaurant, bar, banquet, or room-service operations and ensuring consistently high guest-service standards. Candidates should have relevant hospitality experience, preferably in a luxury hotel or international resort, with strong knowledge of food and beverage procedures, staff supervision, guest relations, and service recovery. Good communication, leadership, organisational, and problem-solving skills are essential. The role typically requires flexibility to work shifts, weekends, and public holidays, along with the ability to train employees, monitor service quality, control operating costs, and support health, safety, and hygiene standards. Fluency in English is expected; additional languages and knowledge of Malaysian hospitality practices are advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for personalised Asian-inspired hospitality, quality accommodation, extensive dining facilities, and resort experiences. Shangri-La properties commonly provide restaurants, bars, banqueting, spas, recreational facilities, and conference services, creating career opportunities across hotel operations and corporate support functions. In Malaysia, the group has operated well-known city and resort properties, including hotels in Kuala Lumpur, Penang, and Kota Kinabalu. Employees are generally expected to demonstrate professional service, cultural awareness, teamwork, attention to detail, and commitment to guest satisfaction. Benefits may include meals, uniforms, training, staff rates, medical coverage, and accommodation or transport support, depending on the property and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Melaka, and beach destinations on the east coast. Penang combines heritage architecture, diverse food, and a relaxed urban lifestyle, while Langkawi offers resort work, beaches, nature, and a quieter island setting. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hotels and tourism. Living costs vary, with Kuala Lumpur generally more expensive than regional resort areas. Foreign employees normally need an employer-sponsored employment pass, and the company typically manages approval and immigration procedures before work begins. Candidates should confirm salary, accommodation, meals, medical benefits, transport, contract length, and visa responsibilities before relocating. Malaysia has warm tropical weather year-round, with monsoon conditions varying by coast, so practical clothing and comfort with humid conditions are important.
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