The Information Technology Manager is expected to oversee hotel technology operations, including networks, systems, hardware, software, cybersecurity, telecommunications, and user support. Requirements typically include a degree in Information Technology, Computer Science, or a related field, along with several years of experience managing IT operations, preferably in a hotel or international organization. The candidate should have strong knowledge of infrastructure, information security, vendor management, budgeting, and IT service standards. Excellent communication and leadership skills are essential, as the role supports colleagues across departments and helps ensure reliable, secure technology for guests and employees. Flexibility, problem-solving ability, and a service-focused attitude are also expected.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts, residences, and related businesses worldwide. Its properties operate under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN, and other brands across Asia, the Middle East, Europe, North America, and Africa. Shangri-La is known for warm Asian hospitality, high service standards, premium guest experiences, and extensive facilities including restaurants, spas, meeting venues, and recreational services. In the Philippines, the group operates well-established properties and provides opportunities in hotel operations, technology, finance, engineering, food and beverage, and guest services. An Information Technology Manager supports the property’s business and hospitality functions by keeping systems dependable, secure, and aligned with corporate standards while helping employees deliver efficient service to guests.
The Philippines offers IT opportunities in Manila, Cebu, Clark, and major resort destinations such as Boracay and Palawan. Hospitality technology roles are commonly available in international hotels, resorts, casinos, business process companies, and shared-service centers. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace in Cebu, Palawan, or Boracay. Living costs are moderate compared with many international destinations, although central Manila and resort areas can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while requirements depend on nationality and contract length. Relocating candidates should confirm accommodation, health insurance, taxation, and transport arrangements with the employer. Weather is tropical, with a dry season and a rainy season, including possible typhoons.
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