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Training Supervisor

Philippines Shangri-La PHP 25,000–PHP 45,000 per month, depending on experience, property and benefits*
Job Description

The Training Supervisor supports the planning, coordination and delivery of employee learning programs at Shangri-La in the Philippines. Typical requirements include a degree in hospitality, human resources, education or a related field, together with experience in hotel training, facilitation or staff development. Strong communication, presentation and organizational skills are essential, as well as confidence working with employees at different levels. The successful candidate is expected to identify training needs, maintain records, coordinate orientations, evaluate program effectiveness and promote Shangri-La service standards. The role also requires professionalism, discretion, flexibility and a genuine interest in coaching colleagues and improving guest service.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Asia and recognized for its hotels, resorts and distinctive warm service. Its portfolio includes properties across Asia, the Middle East, Europe, North America and other international destinations. In the Philippines, Shangri-La operates well-known hotels and resorts, including city properties and island destinations. The company places strong emphasis on guest satisfaction, employee development, teamwork and its Shangri-La hospitality values. A Training Supervisor typically works with department leaders and human resources to strengthen service standards, support new-hire orientation and encourage continuous learning. Benefits may vary by property but can include meals, uniforms, staff accommodation or transport, health coverage, incentives and access to international hospitality opportunities.

Destination Guide

The Philippines offers hospitality, tourism, customer service, food and beverage, wellness and business-support opportunities, especially in Manila, Cebu, Boracay, Palawan and other resort destinations. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in hotels and workplaces. Island life can be relaxed and outdoors-focused, with beaches, diving, local markets and affordable food, although transport, internet reliability and healthcare vary outside major cities. Manila provides the broadest career market, while resort locations offer a more scenic lifestyle and often staff meals or accommodation. Foreign workers generally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Philippine Bureau of Immigration and the hiring company. New arrivals should budget for deposits, transport and seasonal relocation costs, and check housing arrangements carefully before accepting a position.