The Service Manager - F&B (AGSM) is expected to oversee daily restaurant, bar, banquet and guest-service operations, maintaining Shangri-La standards for quality, presentation and hospitality. Candidates should have a diploma or degree in hotel management, food and beverage experience, strong leadership skills and good knowledge of service procedures, hygiene and cost control. The role requires confident communication, staff coaching, scheduling ability and a hands-on approach. Flexibility to work weekends, public holidays and changing shifts is essential. Candidates should be guest-focused, commercially aware and capable of resolving service issues professionally while supporting revenue growth and team performance.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe, North America and Africa. The company is known for warm Asian hospitality, refined accommodation, extensive food and beverage offerings, wellness facilities and high service standards. Its Malaysian properties serve both international visitors and local guests, offering opportunities in hotels, resorts, restaurants, events and support functions. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork and operational excellence. Benefits may vary by property but can include staff meals, uniforms, accommodation or allowances, service benefits, training and career progression. The organization typically seeks adaptable hospitality professionals who can deliver polished service while maintaining genuine, culturally sensitive guest interactions.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Langkawi is particularly attractive for island-based hotel work, with beaches, marine activities and a relaxed lifestyle; Penang combines heritage, food culture and urban convenience. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Living costs vary: resort islands may be more expensive for housing and transport, while staff accommodation can reduce expenses. Foreign employees generally need an employer-sponsored Employment Pass, and they must not begin work before approval. Employers normally handle applications and related documentation. Candidates should verify contract terms, accommodation, medical coverage, taxes and transport arrangements before relocating. Malaysia is warm and humid year-round, with monsoon conditions varying by coast. Bring suitable workwear, expect shift-based schedules and research local housing, banking and healthcare before arrival.
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