Training Manager

Job Description

The Training Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel or corporate training experience. Strong communication, presentation, coaching and organisational skills are essential. The successful candidate is expected to identify development needs, coordinate induction and service training, maintain training records, support compliance programmes and work closely with department leaders. Experience with Shangri-La standards, learning platforms and Malaysian hospitality practices would be advantageous. The role requires a professional, approachable and motivating style, with the ability to manage multiple programmes and demonstrate measurable improvements in employee performance.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for its Asian-inspired hospitality, personalised service and focus on guest comfort. Shangri-La properties commonly offer accommodation, restaurants, wellness facilities, events and business services. The company places strong emphasis on employee development, service standards, cultural awareness and career progression within its global network. In Malaysia, Shangri-La operates well-known city hotels and resort properties, providing opportunities in rooms, food and beverage, culinary operations, engineering, finance, sales, human resources and learning and development. Benefits and employment conditions vary by property, position and candidate eligibility.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and business services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Its culture combines Malay, Chinese, Indian and indigenous traditions, with diverse food, festivals and languages. Lifestyle costs are generally moderate, though central Kuala Lumpur and popular resort islands can be more expensive. Langkawi, Penang and parts of Sabah provide relaxed coastal living, while Kuala Lumpur offers stronger transport, healthcare and professional networks. Foreign employees normally need an employer-sponsored employment pass, and the company generally handles immigration applications and approvals. Candidates should confirm salary, accommodation, insurance, tax obligations and relocation support before accepting an offer. Malaysia is warm and humid year-round, with heavier rainfall during monsoon periods that vary by region. Workplaces are usually multicultural, and respectful communication, punctuality and awareness of local customs are valued.