The Family Experience Supervisor is responsible for creating engaging, safe and memorable activities for children and families, while supporting the hotel’s family-focused guest experience. Requirements typically include a diploma or degree in hospitality, recreation, education or a related field, along with supervisory experience in a hotel, resort, children’s club or entertainment environment. The candidate should be creative, energetic, patient and confident when interacting with children and parents. Strong communication, organisation and team leadership skills are expected. First-aid or childcare training is advantageous, and fluency in English is generally required; Cantonese or Mandarin would be beneficial in Hong Kong. The role may involve weekends, public holidays and flexible shifts.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is recognised for warm Asian hospitality, high service standards and strong attention to personalised guest experiences. In Hong Kong, the group operates prominent properties including Island Shangri-La, Kowloon Shangri-La and Kerry Hotel Hong Kong. The company offers careers across rooms, food and beverage, culinary, wellness, events, engineering and guest services. Employees typically work in multicultural environments where professionalism, discretion, teamwork and genuine care for guests are highly valued. Family and children’s programming is an increasingly important part of the luxury resort and hotel experience.
Hong Kong offers strong opportunities in luxury hotels, restaurants, tourism, retail, finance, technology and education. Although it is a city and territory rather than a single island, Hong Kong Island, Kowloon and the New Territories each provide distinct lifestyles. The culture combines Cantonese traditions, international influences, excellent food and a fast-paced working environment. Residents enjoy efficient public transport, compact urban living, hiking trails, beaches, shopping and vibrant nightlife. Accommodation can be expensive, so many newcomers share apartments or live farther from Central. Overseas professionals normally need an employment visa sponsored by their Hong Kong employer, with approval depending on qualifications, salary and the availability of a genuine role. Employers may assist with documentation and relocation, but candidates should confirm housing, medical coverage, working hours and visa arrangements before accepting an offer. Cantonese is useful locally, while English is widely used in international hotels.
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