The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, coordinates table flow, and supports smooth service at Big Bay Cafe. Candidates should have hospitality or customer-service experience, strong communication skills, a pleasant and professional manner, and good grooming standards. Fluency in English and Cantonese is normally valuable in Hong Kong, while Mandarin may be an advantage. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain calm during busy periods, use reservation systems, and work cooperatively with restaurant colleagues. Shangri-La would expect a guest-focused attitude, attention to detail, and consistent delivery of its service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for Asian-inspired warmth, attentive service and high-quality hotels, resorts and restaurants. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its Hong Kong hotels serve business and leisure travellers and include a wide range of dining, banqueting, wellness and guest-service facilities. Shangri-La places strong emphasis on personalized hospitality, professional development, teamwork and creating memorable guest experiences. Employees may receive benefits such as meals, uniform support, training, medical coverage and hotel or group-related privileges, depending on the property and employment terms. Big Bay Cafe is one of the group's casual dining venues, requiring an approachable front-of-house team to manage guest arrivals and support an efficient restaurant operation.
Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, aviation and tourism, especially for candidates with customer-service and language skills. Its culture blends Cantonese traditions, international influences, festivals, family dining and a fast-paced urban lifestyle. Living costs, particularly rent, are high, but public transport is excellent and the city provides abundant entertainment, hiking, beaches and dining. Foreign employees generally need an employment visa sponsored by a Hong Kong employer before starting work; approval usually depends on a confirmed offer, suitable qualifications or experience, and market-standard pay. Employers often assist with documentation, though candidates should confirm housing, medical coverage, working hours and visa responsibilities. Relocation is easier with employer support, and Cantonese is useful for daily life, while English is widely used professionally.
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