The Assistant Outlet Manager supports daily operations at Shang Palace, Shangri-La’s Chinese restaurant, helping ensure excellent service, food quality, guest satisfaction, and smooth coordination between front- and back-of-house teams. Requirements typically include a hospitality or business-related qualification, several years of restaurant experience, and supervisory experience in an upscale hotel or dining environment. The candidate should understand restaurant procedures, staff scheduling, service standards, cost control, and basic financial reporting. Strong communication, leadership, problem-solving, and customer-service skills are expected. Knowledge of Chinese cuisine, banquet operations, and point-of-sale systems is advantageous. The role requires flexibility to work shifts, weekends, and holidays while maintaining a polished and professional approach.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and distinctive properties in business and leisure markets. In the Philippines, Shangri-La operates well-known hotels and resorts, including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan. Its restaurants, including the Shang Palace brand, focus on refined dining, quality ingredients, attentive service, and elegant surroundings. Employees generally work in structured, guest-focused environments with opportunities for training and career advancement. Benefits may include service charge, meals, uniforms, insurance, leave entitlements, and staff rates, depending on the property and employment terms.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism destinations. Hotels, resorts, restaurants, cruise services, and travel businesses regularly seek supervisors, chefs, service staff, and managers. Filipino culture is generally warm, family-oriented, sociable, and respectful, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a slower beach-oriented pace on islands such as Cebu, Boracay, and Palawan. Living costs are moderate, though central Manila and popular resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly an Alien Employment Permit alongside a 9(g) work visa; requirements can change. Candidates should secure a formal job offer before relocating and confirm accommodation, healthcare, taxes, and contract terms. Reliable local advice from the employer or Philippine immigration authorities is recommended.
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