The Service Associate – F&B supports daily restaurant operations at Shang Palace by welcoming guests, taking and serving orders, preparing tables, maintaining service standards, handling basic billing, and coordinating with the kitchen. Applicants should have a friendly personality, good communication skills, a service-oriented attitude, and the ability to work efficiently in a busy, multicultural environment. Previous experience in hotel or restaurant service is preferred, while knowledge of Chinese cuisine or fine dining is an advantage. Candidates are expected to maintain grooming and hygiene standards, work flexible shifts including weekends and holidays, follow company procedures, and consistently deliver courteous, attentive guest service.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts, residences, and distinctive guest service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Its Philippine hotels serve business and leisure travelers with accommodation, restaurants, wellness facilities, and event services. Shangri-La places strong emphasis on genuine hospitality, professional standards, employee development, and cultural sensitivity. Shang Palace is one of the group’s signature Chinese dining concepts, offering refined Cantonese cuisine in an elegant setting. Working for Shangri-La can provide hospitality employees with structured training, exposure to international service practices, and opportunities for career progression within the hotel and wider group.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other island destinations, particularly in hotels, restaurants, resorts, tourism, and customer service. Work culture is generally welcoming and team-oriented, with English widely used in professional settings. Daily life can range from fast-paced urban living to a relaxed coastal lifestyle, depending on the location. Employees should expect warm weather, strong family and community ties, and varied transport and infrastructure standards. Foreign nationals normally need an appropriate work visa or permit sponsored or supported by their employer; working on a tourist visa is not permitted. Relocating workers should arrange verified employment, accommodation, health insurance, and document authentication before arrival. Local food and living costs vary considerably, with Manila generally more expensive than provincial destinations. Applicants should confirm salary, service charge, housing, benefits, and visa responsibilities directly with the employer.
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