Human Resources Manager

Job Description

The Human Resources Manager is expected to lead employee relations, recruitment, onboarding, performance management, training, payroll coordination, engagement initiatives and compliance with Malaysian employment law. Candidates should have a degree or professional qualification in Human Resources, business administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian labour regulations, communication skills and practical leadership ability are important. The successful candidate should be approachable, commercially aware, discreet and capable of supporting department heads while maintaining high service standards. Experience with HR systems, staff accommodation, workforce planning and multicultural teams would be advantageous.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high-quality accommodation, restaurants, wellness facilities and comprehensive guest services. In Malaysia, Shangri-La operates established hotels and resorts in locations including Kuala Lumpur, Penang and Sabah. The company places strong emphasis on guest satisfaction, service excellence, employee development and cultural awareness. Human Resources leaders typically work closely with operational departments to recruit and retain talented employees, build positive workplace cultures, ensure legal compliance and support business performance. Benefits may include staff meals, uniform, training, hotel discounts and, depending on the property, accommodation or transport assistance.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, retail, technology and shared services. Popular island and coastal destinations include Penang, Langkawi, Sabah’s islands and parts of Johor, while Kuala Lumpur provides the widest corporate and hospitality job market. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is commonly used in hotels and business, alongside Bahasa Malaysia. Lifestyle costs are generally moderate, though central Kuala Lumpur and resort areas can be more expensive. Employees should expect warm weather, a relaxed social culture and diverse food traditions. Foreign professionals usually need an employer-sponsored Employment Pass, with the company handling much of the application process. Check current immigration rules before relocating. Candidates should budget for housing deposits, transport, insurance and document processing, and confirm whether the employer provides accommodation, flights or relocation support.