The Club Ambassador is responsible for creating a warm, personalised experience for guests using the hotel’s club lounge. Typical duties include welcoming and checking in guests, handling requests, arranging reservations and transportation, providing local information, managing lounge service standards, and coordinating with housekeeping, food and beverage, and other departments. Candidates are generally expected to have hotel or guest-relations experience, strong spoken English and Cantonese, and ideally Mandarin. Excellent communication, grooming, problem-solving, and service skills are important. The role requires a calm, professional manner, attention to detail, discretion, and flexibility to work shifts, weekends, and public holidays. Previous luxury-hospitality experience and familiarity with Shangri-La service standards would be advantageous.
Shangri-La is a global luxury hospitality group founded in Hong Kong and recognised for its personalised Asian-inspired service. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Hotels in Hong Kong are known for high service standards, refined dining, comfortable accommodation, and attentive guest experiences. Employees typically work in a multicultural environment with structured operating procedures, training opportunities, and strong emphasis on courtesy, professionalism, and guest satisfaction. Depending on the property and position, benefits may include service charge, staff meals, medical coverage, accommodation assistance, discounts at group hotels, and career-development programmes. The company suits candidates who enjoy luxury hospitality, teamwork, and delivering highly personalised service to international guests.
Hong Kong offers extensive opportunities in hotels, restaurants, events, retail, finance, technology, and tourism, with luxury hospitality employers concentrated around Hong Kong Island, Kowloon, and major resort areas. Its culture combines Cantonese traditions, international influences, efficient public transport, excellent food, and a fast-paced urban lifestyle. Rent can be high, although areas outside Central and hotel-provided accommodation may reduce costs. Most hospitality roles require a valid employment visa sponsored by the employer; applicants normally need a confirmed job, relevant qualifications or experience, and proof that the role cannot easily be filled locally. Dependants may qualify for related visas. New arrivals should arrange housing, an identity card, banking, and medical insurance. English is widely used in hotels, while Cantonese and Mandarin are valuable for guest-facing roles. Hong Kong is convenient, energetic, and well connected to regional destinations.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...