The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing team performance, and ensuring an excellent guest experience. Candidates should have relevant hospitality or hotel management experience, preferably in a supervisory or managerial F&B role. Strong knowledge of restaurant operations, guest relations, menu and beverage service, staff scheduling, inventory control, and hygiene standards is expected. The role requires leadership, communication, problem-solving, and the ability to work flexible shifts, weekends, and public holidays. Experience with international luxury hospitality brands and good English communication skills would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and other properties across Asia, the Middle East, Europe, North America, and Australia. The group is known for warm Asian hospitality, high service standards, and distinctive guest experiences. Its properties include luxury city hotels, island resorts, restaurants, conference facilities, and wellness venues. In Malaysia, Shangri-La operates well-established hotels and resorts in destinations such as Kuala Lumpur, Penang, Sabah, and Langkawi. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and career mobility across the group. The company places strong emphasis on guest satisfaction, professionalism, teamwork, operational quality, and delivering personalized service.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and other resort destinations, with demand for F&B, housekeeping, culinary, front office, and guest relations professionals. Island life in places such as Langkawi is relaxed and community-oriented, with beaches, outdoor activities, seafood, and a multicultural environment. Malaysia combines Malay, Chinese, Indian, and indigenous influences, reflected in its food, festivals, and daily life. Living costs are generally moderate, though island accommodation and transport can be higher than on the mainland. Foreign employees normally require an employer-sponsored Employment Pass, with approval handled by the company and Malaysian authorities before starting work. Candidates should confirm accommodation, medical coverage, transport, contract terms, and visa support. English is widely used in hotels, while Malay is helpful for daily communication and integration.
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