The Information Technology Manager is expected to oversee the hotel’s technology infrastructure, systems, cybersecurity, networks, hardware, software, and user support. Candidates typically need a degree in Information Technology, Computer Science, or a related field, along with several years of IT experience, preferably in hospitality or a large service organisation. Strong knowledge of hotel systems, network administration, data protection, vendor management, budgeting, and IT troubleshooting is valuable. The role requires confident leadership, clear communication, sound project-management skills, and the ability to respond quickly to operational issues. The successful candidate should maintain reliable systems, protect guest and company information, support colleagues, and ensure technology contributes to efficient, high-quality guest service.
Shangri-La Group is a Hong Kong-founded luxury hospitality company with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, high service standards, and distinctive guest experiences. In the Philippines, Shangri-La operates well-established properties serving business and leisure travellers, including hotels in major urban and resort destinations. Employees typically work in a multicultural environment with structured operating standards, professional development opportunities, and a strong focus on guest satisfaction. An Information Technology Manager supports the property’s daily operations by keeping hotel systems, communications, cybersecurity, and technology services dependable for guests and colleagues. Compensation and benefits vary by property, experience, and the specific employment package.
The Philippines offers varied opportunities in hospitality, information technology, shared services, tourism, finance, and education. Manila and nearby business districts have the broadest professional market, while Cebu, Boracay, Palawan, and other resort areas provide hotel and tourism roles. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in workplaces. Lifestyle ranges from busy city living to relaxed coastal communities, with generally affordable food, transport, and services, although Manila rents can be high. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, with requirements handled through Philippine authorities; entering as a tourist does not authorize employment. Relocating employees should confirm sponsorship, accommodation, healthcare, taxes, and contract terms before arrival. Local qualifications, background checks, and medical documentation may also be requested.
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