The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations or learning and development. Strong communication, presentation, organization and coaching skills are expected. The successful candidate should be confident working with colleagues at all levels, able to assess training needs, maintain records, coordinate orientations and service training, and evaluate program effectiveness. Familiarity with hospitality standards and a professional, service-oriented attitude are important. Flexibility may be required to support operational schedules, staff activities and property-wide training initiatives.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and a strong focus on guest experience. In the Philippines, Shangri-La operates established properties in locations such as Manila, Cebu and Boracay, offering accommodation, restaurants, events, wellness facilities and business services. Employees typically work in a structured, multicultural environment with opportunities for service training, professional development and internal mobility. A Training Supervisor helps maintain the company’s service culture by supporting employee induction, skills development, compliance learning and continuous improvement across hotel departments.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, business services and education. Manila offers the broadest corporate and hospitality market, while Cebu, Boracay, Palawan and other resort destinations provide opportunities in guest services, events and recreation. Filipino culture is generally warm, community-oriented and English-friendly, although regional languages and customs vary. Lifestyle ranges from busy urban living to relaxed coastal communities, with affordable local food, beautiful beaches and generally moderate living costs outside central Manila. Foreign workers usually need an employer-sponsored work permit and an appropriate visa, commonly arranged with assistance from the hiring company. Candidates should confirm immigration requirements, accommodation, transportation, healthcare and tax matters before relocating. Weather is tropical, with a dry season and a rainy season that may include typhoons.
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