The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing staff, handling guest requests, controlling costs, and supporting departmental targets. Candidates should have a diploma or degree in hospitality, several years of food and beverage supervisory or management experience, strong communication skills, and sound knowledge of restaurant operations. Shangri-La expects a hands-on, guest-focused leader who can coach employees, coordinate with kitchen and other departments, resolve complaints professionally, and work flexible shifts, weekends, and public holidays. Experience in an international hotel or resort and knowledge of Malaysian hospitality practices would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and a wide range of luxury accommodation, dining, spa, and leisure experiences. Its Malaysian properties serve business and leisure travelers and typically offer structured training, employee accommodation or meals in selected locations, staff benefits, and opportunities for career development. Working for Shangri-La generally involves a strong focus on guest satisfaction, teamwork, presentation, operational discipline, and consistent brand standards. Exact benefits and service-charge arrangements vary by property and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands in Sabah and Sarawak. Langkawi is especially attractive for resort professionals, with a relaxed beach lifestyle, outdoor activities, and a large international tourism sector. Penang combines heritage culture, excellent food, urban convenience, and coastal living, while Sabah offers island resorts, diving, and nature-based tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels. Employers normally arrange the employment pass or related work authorization for foreign hires, and candidates should not begin work before approval. Relocation packages may include accommodation, meals, flights, medical coverage, or transport, depending on the resort. Costs are generally moderate, though island housing and imported goods can be expensive. Reliable transport, healthcare, and schooling should be checked before relocating with family.
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