Training Manager

Job Description

The Training Manager is responsible for planning, delivering and evaluating employee learning programmes in line with Shangri-La standards and business objectives. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel training or learning-and-development experience. The candidate should understand hospitality operations, staff development, performance coaching and training compliance. Strong communication, presentation, organisation and interpersonal skills are essential, as well as confidence working with employees at all levels. The role expects a proactive, approachable and service-minded professional who can identify development needs, maintain training records, support career progression and help create a consistent guest-service culture.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian-inspired hospitality. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are known for attentive service, comfortable accommodation, restaurants, wellness facilities and strong local character. Shangri-La places considerable emphasis on colleague development, service standards, integrity and creating memorable guest experiences. In Malaysia, the company has operated prominent properties including Shangri-La Kuala Lumpur, Traders Hotel Kuala Lumpur and resort destinations such as Rasa Ria in Sabah. Benefits and working conditions vary by property, but hospitality employees may receive meals, uniform, staff accommodation or allowances, service charge and training opportunities, subject to the specific employment offer.

Destination Guide

Malaysia is not one island but a diverse country with opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Hospitality jobs are common in luxury hotels, beach resorts, restaurants, spas and tourism businesses, especially in Langkawi, Penang and Sabah. Working culture is generally respectful and multicultural, with Malay, Chinese, Indian and international influences; English is widely used in hotels. Lifestyle ranges from busy city living to relaxed island life, with relatively affordable food and transport outside central Kuala Lumpur. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle approval through Malaysian immigration authorities. A valid passport, qualifications, employment contract and medical or background documents may be required. Candidates should confirm visa eligibility, accommodation, tax, insurance, flights and service-charge arrangements before relocating. Weather is tropical year-round, with monsoon conditions varying by coast.