Manager, Lobby Lounge

Job Description

The Manager, Lobby Lounge is responsible for overseeing daily lounge operations, including guest service, food and beverage standards, staffing, revenue performance, inventory control and compliance with hotel procedures. Candidates typically need several years of experience in a hotel lounge, restaurant or bar, with supervisory or managerial experience in an upscale hospitality environment. Strong knowledge of service standards, beverages, point-of-sale systems and team scheduling is expected. The successful candidate should be confident, personable and commercially aware, with excellent communication and problem-solving skills. The role also requires the ability to coach employees, handle guest concerns professionally, maintain service consistency during busy periods and support the hotel's luxury brand standards.

Company Info

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and beyond. Its properties are known for attentive service, refined accommodation, dining venues, wellness facilities and strong emphasis on personalised guest experiences. Shangri-La Singapore is a flagship urban resort set near Orchard Road, with extensive guestrooms, restaurants, event facilities, gardens and leisure amenities. The company generally promotes service excellence, teamwork, professional development and cultural awareness. Employees in guest-facing roles are expected to maintain polished presentation, warm hospitality and high operational standards while serving an international clientele. Benefits and employment terms vary according to the position, department and candidate's experience.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Hospitality professionals benefit from an international environment and a busy business and leisure market, although competition can be high. The culture is multicultural, orderly and generally fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Public transport is efficient, housing and daily expenses can be expensive, and many newcomers initially choose shared accommodation near MRT stations. Singapore's tropical climate is hot and humid throughout the year, with frequent rain. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role. Candidates should confirm eligibility, medical requirements and contract benefits before relocating. The city offers excellent safety, healthcare, dining, shopping and regional travel access.