Family Experience Supervisor

Job Description

The Family Experience Supervisor supports engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include relevant experience in children’s activities, hospitality, recreation, education or customer service; strong English communication, with Cantonese or Mandarin advantageous; and knowledge of health, safety and safeguarding procedures. The successful candidate should be energetic, patient, creative and confident working with children of different ages and backgrounds. Responsibilities may include supervising family programmes, coordinating games and workshops, assisting with events, maintaining activity areas and communicating effectively with parents and hotel departments. Weekend, evening and public-holiday work is likely, with a strong focus on service quality and guest satisfaction.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international markets. The group operates under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN and Traders. Its properties are recognised for personalised service, Asian hospitality and high standards in accommodation, dining, wellness and family experiences. Shangri-La Hong Kong is a prominent luxury hotel in the city, offering rooms and suites, restaurants, conference facilities and a range of guest services. Employees generally work in a multicultural environment with opportunities for professional development, internal mobility and exposure to international hospitality operations.

Destination Guide

Hong Kong offers strong opportunities in luxury hotels, tourism, food and beverage, events, retail, finance, technology and education. Its culture combines Cantonese traditions with international influences, and residents enjoy excellent public transport, diverse food, festivals, shopping and easy access to beaches, hiking trails and outlying islands. The lifestyle is energetic and convenient, although housing can be expensive and living spaces are often compact. Foreign nationals normally need an employment visa sponsored by a local employer before starting work; eligibility depends on qualifications, experience, salary and whether the role cannot readily be filled locally. Employers often assist with visa documentation, but candidates should confirm housing, medical cover, relocation costs and dependants’ arrangements. Hong Kong is well connected internationally, and English is widely used in business, while Cantonese and Mandarin are valuable for guest-facing roles.