The Host/Hostess welcomes guests, manages restaurant seating, handles reservations, escorts guests to tables, and supports smooth front-of-house operations at Shang Palace and Cafe KOOL. Candidates should have hospitality or restaurant experience, a professional and pleasant manner, strong communication skills, and good knowledge of English; Cantonese and Mandarin are valuable in Hong Kong. The role requires confidence, attentive service, good grooming, teamwork, and the ability to remain calm during busy periods. Familiarity with reservation systems and luxury hotel standards is an advantage. The successful candidate is expected to create a warm first impression, coordinate effectively with service teams, and consistently deliver Shangri-La's guest-service standards.
Shangri-La is a luxury hospitality group founded in Asia and recognized for hotels, resorts, and restaurants in destinations around the world. The group operates properties under the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La, and Traders brands. Shangri-La Hotel, Hong Kong is a landmark luxury property in Admiralty, known for its refined accommodation, extensive dining facilities, attentive service, and views across Victoria Harbour. Shang Palace is the hotel's Cantonese fine-dining restaurant, while Cafe KOOL offers international dining in a more casual setting. The company places strong emphasis on genuine hospitality, guest satisfaction, professional development, and culturally aware service. Employees typically work in a structured, multicultural environment with opportunities to build long-term careers in hotel operations.
Hong Kong is a compact, energetic city with excellent opportunities in hotels, restaurants, retail, finance, technology, and international business. Its culture blends Cantonese traditions with global influences, and dining, festivals, temples, museums, and outdoor hiking are central to daily life. The lifestyle is convenient and fast-paced, supported by highly efficient public transport, although housing can be expensive and space is limited. Common employment options for overseas hospitality workers are usually arranged through an employer-sponsored visa, with the company required to demonstrate a genuine role and suitable employment terms. Applicants normally need a valid passport, qualifications or experience, medical and supporting documents, and an approved employment contract. New arrivals should budget for rental deposits, transport, healthcare arrangements, and daily expenses. Hong Kong Island, Kowloon, and the New Territories offer different commuting and housing choices.
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