Housekeeping Coordinator

Job Description

The Housekeeping Coordinator supports the department by coordinating room assignments, updating housekeeping records, responding to guest requests, monitoring room status and communicating with Front Office and other hotel teams. Candidates typically need good organisational and communication skills, attention to detail, basic computer proficiency and a service-focused attitude. Previous hotel or housekeeping experience is advantageous. The successful candidate is expected to work accurately under pressure, handle multiple requests, maintain confidentiality and support high standards of cleanliness and guest satisfaction. Flexibility for shifts, weekends and public holidays is normally required, along with professional English; knowledge of Cantonese or Mandarin may be helpful in Hong Kong.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group operates under the Shangri-La, Kerry Hotels, JEN and Traders brands, offering accommodation, dining, meetings, wellness and guest experiences. Shangri-La is recognised for its warm Asian hospitality, polished service standards and emphasis on personalised care. Its Hong Kong properties are among the company’s flagship operations and provide opportunities in rooms, food and beverage, administration, engineering and guest services. Employees generally work in a structured, multicultural environment with training and opportunities to progress within the wider hotel group.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. The city is fast-paced, international and culturally diverse, combining Cantonese traditions with global influences. Residents enjoy excellent public transport, efficient services, varied food, shopping, nightlife and easy access to beaches, hiking trails and outlying islands. Housing can be expensive, particularly on Hong Kong Island and in Kowloon, so many employees share accommodation or live in the New Territories. Overseas workers normally require an approved employment visa sponsored by their employer, with qualifications and relevant experience supporting the application. Employers may provide guidance, staff accommodation or relocation assistance, but this varies by role. A valid passport, medical or background documentation and proof of employment are commonly required. Cantonese is useful locally, while English is widely used in hotels and business.