The Service Associate – F&B (Lobby Lounge) is responsible for welcoming guests, taking and serving food and beverage orders, preparing tables, handling payments, and maintaining high service standards in the lobby lounge. Candidates should ideally have hospitality or food-and-beverage experience, good English communication skills, a pleasant personality, and strong customer-service abilities. Attention to detail, teamwork, personal grooming, and the ability to work flexible shifts, weekends, and holidays are expected. Knowledge of menu items, beverage service, food safety, and basic point-of-sale procedures is an advantage. The role suits someone who is energetic, courteous, organized, and comfortable working in a busy luxury-hotel environment.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Africa. Its properties are known for attentive service, comfortable surroundings, and a strong emphasis on genuine Asian hospitality. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, and resorts such as Shangri-La Mactan, Cebu. Employees typically work in a polished, guest-focused environment with structured service standards, training opportunities, and potential career mobility across the group. Benefits vary by property and may include service charge, meals, uniforms, leave benefits, medical coverage, employee discounts, and internal development programs.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, resorts, cruise services, and tourism businesses regularly recruit service staff, especially applicants with English skills and customer-service experience. Filipino culture is generally warm, family-oriented, respectful, and community-minded, while workplaces often value teamwork and courteous communication. Lifestyle varies from busy urban living in Manila to a slower beach-oriented pace in Cebu, Palawan, or Boracay. Costs are usually lower than in many international destinations, although central Manila and popular resort areas can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit and 9(g) work visa; requirements can change. Relocating employees should arrange authenticated documents, accommodation, insurance, and local registration through the employer before arrival.
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