The Service Associate – F&B at Shang Palace is responsible for welcoming guests, taking and serving orders, explaining menu items, maintaining table presentation, processing bills, and ensuring attentive Chinese dining service. Candidates should have customer-service or restaurant experience, good communication skills, a professional appearance, and the ability to work efficiently in a busy hotel environment. Familiarity with Chinese cuisine and formal dining standards is an advantage. The role requires flexibility for shifts, weekends, and holidays, along with teamwork, attention to detail, reliability, and a genuine interest in creating memorable guest experiences.
Shangri-La Group is a leading international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other global markets. Shangri-La properties are known for warm Asian hospitality, high service standards, premium accommodation, and extensive dining and wellness facilities. In the Philippines, the group operates well-known properties including Shangri-La The Fort, Edsa Shangri-La Manila, and Shangri-La Mactan, Cebu. Shang Palace is the group’s signature Chinese restaurant concept, offering refined cuisine and attentive service in an elegant setting. Employees typically receive structured training, opportunities for career development, staff benefits, and experience in an internationally recognized hotel environment.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers. Hotels, resorts, restaurants, cruise-related businesses, and entertainment venues regularly recruit service staff, especially candidates with strong English and customer-service skills. Filipino culture is welcoming, family-oriented, and generally comfortable with international visitors. Lifestyle varies from busy urban living in Manila to a more relaxed beach-oriented pace in Cebu, Boracay, and Palawan. Living costs depend heavily on location; accommodation and transport are usually more expensive in major cities and resort areas. Foreign workers normally need an employer-sponsored work permit and appropriate visa before starting employment. Philippine citizens do not need a visa to work domestically but should prepare government identification and employment documents. Relocating candidates should confirm salary, accommodation, meals, transport, medical coverage, service charge, and contract terms before accepting an offer.
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