The Service Manager – F&B is responsible for managing daily food and beverage operations, maintaining service standards, supervising colleagues, handling guest feedback, and supporting revenue and cost-control targets. Candidates should have several years of experience in hotel or restaurant operations, preferably with supervisory or management responsibility. Strong knowledge of food and beverage service, hygiene requirements, staff scheduling, and guest relations is expected. Excellent communication, leadership, problem-solving, and organizational skills are essential. The role typically requires flexibility to work shifts, weekends, and public holidays, along with a professional appearance and a genuine commitment to Shangri-La’s hospitality standards.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other global destinations. The group is known for its service culture, comfortable accommodations, extensive dining options, and resort experiences. Shangri-La properties in Malaysia include well-established hotels and resorts in locations such as Kuala Lumpur, Penang, and Kota Kinabalu. The company places strong emphasis on warm guest service, colleague development, operational excellence, and cultural awareness. Employees may benefit from structured training, internal career opportunities, staff benefits, and exposure to international hospitality practices. Exact duties, benefits, and salary for this position depend on the employing property, the candidate’s experience, and the overall compensation package.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and other resort destinations, with demand for food and beverage supervisors, chefs, guest-service staff, and hotel managers. Penang combines historic streets, beaches, diverse food, and a relaxed urban lifestyle, while Langkawi offers a quieter island setting focused on resorts, tourism, and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences, and English is widely used in hotels. Living costs vary, with resort islands often more expensive than mainland cities. Foreign employees generally need an employer-sponsored Employment Pass before starting work; requirements depend on nationality, salary, qualifications, and immigration approval. Relocating employees should arrange accommodation, medical coverage, banking, transport, and tax registration, and confirm the package includes housing or travel support.
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