The role manages Shangri-La’s customer relationship management journeys and supporting platforms, using data, automation and digital communications to improve engagement, loyalty and revenue. Candidates should have several years of experience in CRM, lifecycle marketing, customer journey management, marketing technology or digital transformation. Experience with CRM platforms, campaign automation, segmentation, analytics and stakeholder management is expected. The successful candidate should be commercially minded, digitally confident and comfortable coordinating regional and property teams. Strong project management, communication and problem-solving skills are essential, along with the ability to translate customer insights into effective campaigns and improve platform processes.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong. Founded in 1971, it operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving leisure travellers, business guests and luxury customers. The group is known for personalised service, Asian-inspired hospitality and a strong focus on guest experience. Corporate teams support a wide range of functions, including technology, customer loyalty, marketing, finance and commercial strategy. Working for Shangri-La in Hong Kong can offer exposure to a large international hotel network, cross-market projects and opportunities to develop within the hospitality and digital customer experience sectors.
Hong Kong is a compact international city and coastal territory rather than a single island, although Hong Kong Island is its best-known central area. It offers opportunities in hospitality, finance, technology, retail, aviation and digital marketing, with strong demand for multilingual and internationally experienced professionals. The culture blends Chinese traditions with global influences; Cantonese is widely spoken, while English is common in business. Lifestyle choices range from dense urban living, dining and nightlife to hiking, beaches and outlying islands. Public transport is excellent, but housing is expensive, especially near Central and popular districts. Overseas hires generally need an employment visa sponsored by their employer, with qualifications and a confirmed offer normally required. Dependants may apply for accompanying visas. New arrivals should budget for deposits, healthcare, transport and relocation costs, and check current immigration rules before moving.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...