Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for leading the housekeeping department and maintaining consistently high standards across guest rooms, public areas, linen operations, and laundry services. Candidates should have several years of housekeeping leadership experience in an upscale hotel or resort, strong knowledge of cleaning, hygiene, safety, and quality procedures, and experience managing budgets, inventories, staffing, and training. The role requires excellent communication, organization, problem-solving, and people-management skills. Shangri-La expects a hands-on, guest-focused leader who can motivate a multicultural team, coordinate effectively with other departments, control costs, and consistently deliver the brand’s service standards.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, Africa, Australia, and North America. The group is known for warm Asian hospitality, refined guest service, and premium accommodation in city and resort destinations. Its Malaysian properties include luxury hotels and resorts in locations such as Kuala Lumpur, Penang, and Kota Kinabalu. Shangri-La places strong emphasis on service excellence, employee development, cultural awareness, sustainability, and creating memorable guest experiences. Employees commonly work in diverse international teams and are expected to demonstrate professionalism, courtesy, attention to detail, and commitment to the company’s service values. Benefits may include meals, uniforms, medical coverage, staff accommodation or allowances, training, and hotel discounts, depending on the property and employment package.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, and property management, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Penang combines heritage culture, excellent food, beaches, and a relaxed urban lifestyle, while Langkawi provides a quieter island setting focused on tourism and nature. Malaysian workplaces are multicultural, with Malay, Chinese, Indian, and international influences. English is widely used in hospitality, although Malay is the national language. Living costs vary, with resort islands generally more expensive for housing and imported goods. Foreign employees usually need an employer-sponsored Employment Pass, and the employer normally manages the application before work begins. Candidates should confirm salary, accommodation, transport, medical benefits, contract terms, and relocation support in writing. A valid passport, medical checks, authenticated qualifications, and police-clearance documents may be required.