The Waiter/Waitress supports Shangri-La's In-Room Dining operation by taking orders, delivering meals and beverages, setting up trays or tables, and clearing service items promptly. Candidates should have previous hotel or restaurant experience, good knowledge of food and beverage service, and strong customer-service skills. Fluency in Cantonese and English is generally expected in Hong Kong, while additional languages are an advantage. The role requires a professional appearance, accurate order handling, teamwork, stamina, and the flexibility to work shifts, weekends, and public holidays. Candidates are expected to remain courteous under pressure, follow hygiene and safety standards, and create a warm, personalised guest experience.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group operates under brands including Shangri-La, Kerry, JEN, and Traders. Its properties are known for attentive service, comfortable accommodation, refined dining, wellness facilities, and strong emphasis on local hospitality. In Hong Kong, Shangri-La operates prestigious city hotels serving business travellers, leisure guests, and events. Employees generally work in a structured, guest-focused environment with opportunities to develop careers across departments and locations. The company values professionalism, cultural awareness, teamwork, and personalised service, making it a prominent employer for people seeking experience in luxury hotel operations.
Hong Kong offers abundant opportunities in hotels, restaurants, retail, finance, technology, logistics, and tourism, with hospitality jobs concentrated on Hong Kong Island, Kowloon, and the New Territories. The culture combines Chinese traditions, international influences, festivals, excellent food, and a fast-paced working style. Living is convenient, with reliable public transport, busy shopping districts, hiking trails, beaches, and vibrant nightlife, although rent and daily expenses can be high. Most foreign professionals need an employment visa sponsored by a local company and must meet the role’s qualification and salary requirements. Dependants may usually apply to join approved visa holders. New arrivals should arrange accommodation, a Hong Kong identity card, banking, healthcare coverage, and a local transport card. Cantonese is valuable for customer-facing roles, while English is widely used in hotels and international workplaces.
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