The Senior Captain/Captain supports banquet operations at Shangri-La in Hong Kong, coordinating service teams, preparing venues, briefing colleagues, and ensuring weddings, meetings, and other events run smoothly. Candidates typically need hotel or banquet service experience, strong knowledge of food and beverage procedures, good communication skills, and the ability to lead a team during busy functions. English is generally required; Cantonese and Mandarin are valuable. The role requires a polished appearance, customer-focused attitude, attention to detail, flexibility for shifts, weekends, and public holidays, and the ability to handle guest requests and operational issues professionally.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are recognized for personalized service, refined facilities, dining experiences, and the brand’s welcoming Asian hospitality. Shangri-La operates several prominent hotels in Hong Kong and offers careers across food and beverage, rooms, culinary, events, engineering, sales, and corporate functions. Employees commonly work in a multicultural environment with structured service standards, training opportunities, and opportunities for internal progression. The group places strong emphasis on guest satisfaction, teamwork, professionalism, and consistent delivery of high-quality hospitality experiences.
Hong Kong is a highly connected city and island territory with strong opportunities in luxury hotels, restaurants, tourism, retail, finance, technology, and events. Its culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese is valuable for guest-facing roles. Life is fast-paced, urban, and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and nearby islands. Housing is expensive, so employees should compare accommodation, transport, and benefit packages carefully. Foreign workers generally need an approved employment visa sponsored by an employer before starting work; the employer normally handles much of the application. Applicants should prepare valid qualifications, references, medical or background documents where required, and proof of professional experience. Hong Kong’s humid summers and compact living conditions may require adjustment.
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