The Captain - Red Sugar supervises daily bar operations, supports the team during service, welcomes guests, takes orders, coordinates with the kitchen and bar, and helps maintain Shangri-La service standards. Candidates should have relevant experience in a hotel, restaurant, lounge or bar environment, strong knowledge of food and beverages, good communication skills and a customer-focused approach. Fluency in English is generally required; Cantonese or Mandarin is an advantage. The successful candidate is expected to be attentive, professional, well presented and able to work shifts, weekends and public holidays. Leadership ability, teamwork, problem-solving skills and familiarity with point-of-sale systems are valuable.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its distinctive Asian service culture. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Kowloon, where Red Sugar is located, is a premium hotel in Tsim Sha Tsui offering accommodation, dining, conference facilities and panoramic views of Victoria Harbour. Red Sugar is the hotel's rooftop bar and lounge, recognised for its drinks, relaxed atmosphere, live entertainment and harbour views. Shangri-La places strong emphasis on personalised guest service, professional development, teamwork and attention to detail. Employees may receive benefits such as staff meals, uniform, training, service incentives and hotel discounts, subject to the applicable employment package and local policies.
Hong Kong is a compact, highly international destination with strong opportunities in hotels, restaurants, bars, retail, finance, technology and tourism. Although commonly described as an island city, it includes Hong Kong Island, Kowloon and the New Territories. The culture combines Cantonese traditions with global influences, and English is widely used in business and hospitality. Life is energetic and convenient, with excellent public transport, diverse food, shopping, beaches and hiking trails, but housing and daily expenses can be high. Hospitality employees commonly work rotating shifts, weekends and holidays. Overseas candidates generally need an employer-sponsored employment visa, while the company normally supports the application after making an offer. A valid passport, employment contract, qualifications and proof of experience may be required. New arrivals should budget for a rental deposit, transport and temporary accommodation, and check current immigration rules before relocating.
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