The Waiter/Waitress serves guests in Vintana Cafe, Shangri-La's all-day dining restaurant. Typical requirements include previous restaurant or hotel experience, good spoken English, a pleasant and professional manner, strong customer-service skills, and the ability to work flexible shifts, weekends, and holidays. The candidate is expected to greet guests warmly, explain menu items, take accurate orders, serve food and beverages efficiently, maintain cleanliness and table standards, handle guest requests, and coordinate smoothly with the kitchen and other service staff. Attention to detail, teamwork, reliability, and the ability to remain calm during busy periods are important.
Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts, and residences across the world. Its properties are recognized for warm Asian hospitality, high service standards, comfortable accommodations, and extensive dining, wellness, and leisure facilities. In the Philippines, Shangri-La operates well-known properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. The group provides career opportunities across food and beverage, rooms, culinary operations, engineering, administration, and guest services. Employees generally work in a structured international hotel environment where grooming, courtesy, teamwork, service consistency, and guest satisfaction are strongly emphasized. Benefits may vary by property and can include service charge, meals, uniforms, training, healthcare support, and opportunities for internal development.
The Philippines is an archipelago with major employment centers on Luzon, Visayas, and Mindanao. Hospitality jobs are common in Manila, Makati, Cebu, Boracay, Palawan, and other resort destinations, while restaurants and hotels also hire throughout the provinces. Filipino culture is generally welcoming, family-oriented, and service-minded, and English is widely used in workplaces. Life ranges from busy urban living to relaxed coastal communities, with tropical weather, affordable local food, and strong public transport in cities, although traffic can be challenging. Foreign nationals usually need an employer-sponsored work permit and appropriate visa before starting employment; requirements depend on nationality and contract. Employees should confirm accommodation, service-charge policies, medical coverage, transport, and relocation assistance before accepting an offer. Domestic flights and ferries connect the principal islands, but travel times can vary significantly.
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