The Club Ambassador represents the hotel’s club lounge and provides attentive, personalised service to VIP and club-floor guests. Responsibilities typically include welcoming guests, managing arrivals and departures, handling reservations and enquiries, coordinating amenities, serving refreshments, resolving concerns and promoting hotel facilities. Candidates should have experience in hotel guest relations, front office or lounge operations, excellent spoken English and Cantonese, and preferably Mandarin. A polished appearance, strong communication skills, computer literacy and knowledge of luxury hospitality standards are expected. The successful candidate should be warm, discreet, detail-oriented, flexible with shifts and comfortable delivering consistently high service in a busy international hotel.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and other properties across Asia, the Middle East, Europe, North America and Australia. Its brands are known for gracious Asian hospitality, personalised service and high-quality accommodation, dining, wellness and event experiences. Shangri-La operates several prominent properties in Hong Kong, including Shangri-La hotels in Kowloon and on Hong Kong Island. The company employs people in guest services, food and beverage, housekeeping, culinary operations, finance, sales and corporate support. Working for Shangri-La generally offers exposure to international guests, structured hotel operations, service training and opportunities to progress within a global hospitality network.
Hong Kong offers strong opportunities in luxury hotels, restaurants, tourism, finance, retail, technology and education. The culture blends Cantonese traditions with international influences, and English is widely used in business and hospitality, while Cantonese and Mandarin are valuable advantages. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails and beaches, although housing is expensive and living space can be limited. Overseas employees normally require an employment visa sponsored by a Hong Kong employer; applicants must show relevant qualifications or experience and receive an approved offer. Dependants may usually apply for dependant visas. Before relocating, budget carefully for rent, deposits, insurance and daily expenses, and confirm whether the employer provides accommodation, meals, medical coverage or relocation assistance. Hong Kong is generally a safe and well-connected place for hospitality professionals.
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