The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining Shangri-La service standards, and ensuring an excellent guest experience. Candidates should have relevant hotel or restaurant management experience, strong knowledge of food and beverage service, staff scheduling, inventory control, hygiene standards, and complaint resolution. Good communication, leadership, presentation, and problem-solving skills are essential. The role requires a hands-on manager who can coach colleagues, coordinate with kitchens and other departments, manage busy service periods, and support revenue and cost-control targets. Flexibility to work shifts, weekends, and public holidays is expected, together with a professional and guest-focused attitude.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Africa. The company is known for warm Asian hospitality, high service standards, distinctive restaurants, and premium guest experiences. Its Malaysian properties include city hotels and resort destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Shangri-La places strong emphasis on colleague development, operational excellence, responsible business practices, and personalised service. Employees typically work in multicultural teams and receive exposure to international hospitality procedures. Benefits may include staff meals, accommodation or allowances depending on the property, training, medical coverage, and employee travel privileges, although the exact package depends on the hotel and employment contract.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Penang combines heritage streets, beaches, excellent food, and a lively expatriate community, while Langkawi offers a relaxed island lifestyle focused on resorts, tourism, and outdoor activities. Sabah and Sarawak provide access to diving, rainforests, and distinctive local cultures. Malaysian life is generally affordable compared with major international cities, with tropical weather, diverse Malay, Chinese, Indian, and Indigenous traditions, and English commonly used in hotels. Jobs in hospitality, food and beverage, tourism, engineering, and guest services are widely available, though salaries vary by location and property. Foreign nationals normally need an employer-sponsored Employment Pass or other suitable work authorisation before starting work. Employers often assist with visa processing, relocation, accommodation, and transport, but candidates should confirm these terms before accepting an offer.
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