The Information Technology Manager oversees hotel technology operations, including networks, servers, hardware, software, cybersecurity, telecommunications, and user support. Candidates typically need a degree or diploma in Information Technology, Computer Science, or a related field, along with several years of IT experience, preferably in hospitality. Knowledge of hotel systems such as property-management, point-of-sale, and guest Wi-Fi platforms is valuable. The role requires strong troubleshooting, project-management, vendor-management, communication, and leadership skills. The successful candidate is expected to maintain reliable and secure systems, support colleagues and guests promptly, manage budgets and suppliers, implement Shangri-La technology standards, and ensure compliance with company policies and data-protection requirements.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, distinctive dining, wellness facilities, and premium business and leisure accommodation. In the Philippines, Shangri-La operates well-known properties in locations including Manila, Cebu, and Boracay. Its hotels employ teams across guest services, food and beverage, engineering, technology, finance, sales, and resort operations. Shangri-La generally promotes professional development, cultural awareness, service excellence, and attention to detail. An Information Technology Manager supports the secure and dependable systems that enable both guest experiences and back-office operations.
The Philippines offers varied opportunities in tourism, hospitality, IT, business services, healthcare, education, and retail. Major employment hubs include Metro Manila, Cebu, Clark, and Davao, while resort islands such as Boracay, Bohol, Palawan, and Siargao provide seasonal and permanent roles in hotels and tourism. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities; costs are generally lower outside Manila, though island accommodation and transport can be expensive. Foreign workers usually need an employer-sponsored work permit and 9(g) employment visa, while tourists may enter under visa-exemption rules depending on nationality but cannot work legally. Relocation requires planning for housing, healthcare, banking, transportation, and typhoon or rainy-season conditions. Domestic flights and ferries connect the principal islands, although travel may be less frequent in remote destinations.
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