Training Supervisor

Job Description

The Training Supervisor supports the planning, delivery, and evaluation of employee training programs, helping ensure Shangri-La service standards are consistently followed. Candidates are generally expected to have a degree or diploma in hospitality, human resources, education, or a related field, together with relevant hotel or training experience. Strong presentation, communication, organization, and coaching skills are important. The role may involve conducting orientation sessions, maintaining training records, coordinating departmental learning activities, supporting compliance training, and measuring program effectiveness. The successful candidate should be confident working with employees at different levels, comfortable using standard office systems, and able to represent the company professionally. Flexibility, cultural awareness, and a genuine interest in employee development are also likely to be valued.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its focus on warm Asian hospitality, personalized guest service, elegant facilities, and strong food and beverage operations. Its Philippine properties include major city hotels and resort destinations, offering careers in rooms, restaurants, events, wellness, engineering, finance, and people development. Shangri-La generally places strong emphasis on service culture, professional standards, employee learning, and internal career growth. Benefits and working conditions vary by property and position, but hospitality employees may receive service charge, meals, uniforms, medical coverage, discounts, and other staff benefits. The exact package for a Training Supervisor depends on the employing property, experience, and current company policy.

Destination Guide

The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, Bohol, Davao, and other island destinations. Hotels and resorts regularly recruit supervisors, trainers, chefs, front-office staff, spa workers, and event professionals. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in business and tourism. Lifestyle varies from busy city living to relaxed coastal communities; housing, transport, and internet access are usually best in larger centers. Living costs are moderate, although resort islands can be more expensive during peak seasons. Foreign applicants normally need an employer-sponsored work permit and an appropriate employment visa, commonly a 9(g) pre-arranged employee visa; tourist status does not permit employment. Relocating candidates should confirm accommodation, health insurance, transportation, tax obligations, and contract benefits with the employer. Domestic flights and ferries connect the main islands, while weather and seasonal typhoons may affect travel.