The Service Manager – L&D / Service Excellence Manager is responsible for planning and delivering training that strengthens service standards, guest satisfaction, and employee performance. The role typically requires a degree or diploma in hospitality, human resources, training, or a related field, along with several years of hotel or resort experience. Strong knowledge of learning methods, service quality standards, coaching, and performance assessment is expected. The successful candidate should be confident presenting to multicultural teams, able to work independently, and capable of developing practical training programs for different departments. Excellent English communication, organization, leadership, and interpersonal skills are essential. Previous luxury hospitality experience, especially in an international resort, would be advantageous.
Shangri-La Hotels and Resorts is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for personalized service, Asian-inspired hospitality, and high standards of guest care. Shangri-La’s Villingili Resort and Spa in the Maldives is located on Addu Atoll and combines luxury accommodation with beaches, marine activities, wellness facilities, dining, and island experiences. The group places strong emphasis on colleague development, service culture, teamwork, and creating memorable stays for guests. Employees generally work in a diverse, international environment and may receive resort-based benefits such as staff accommodation, meals, transportation, medical support, training opportunities, and annual leave or travel allowances, depending on the employment contract and local regulations.
The Maldives offers hospitality careers in resorts, hotels, restaurants, diving, watersports, engineering, finance, wellness, and guest services. Resort islands are usually international workplaces, while local islands provide a more traditional Maldivian lifestyle. Maldivian culture is friendly and community-focused, with Islam shaping daily customs; modest dress and respectful behavior are expected outside resort areas. Resort life is beautiful but can feel remote, with shared staff housing, scheduled transport, limited shopping, and fewer urban conveniences. Male is the main commercial center, while destinations such as Addu Atoll offer a quieter environment and strong marine tourism. Foreign employees normally need an employer-sponsored Employment Approval and work visa, arranged through the company before or after arrival according to immigration procedures. Employers commonly provide accommodation, meals, flights, medical coverage, and work permits, but benefits vary. Candidates should confirm contract terms, roster, overtime, gratuity, insurance, and relocation arrangements before accepting an offer.
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