Service Manager - F&B (AGSM)

Job Description

The Service Manager – F&B is responsible for managing daily restaurant, bar, banquet or room-service operations and ensuring consistently high guest-service standards. Candidates should have several years of experience in hotel or upscale restaurant operations, strong knowledge of food and beverage service, staff scheduling, stock control and health and safety procedures. Good spoken English, leadership ability and confidence handling guest concerns are expected; additional languages are helpful. The successful candidate should be hands-on, commercially aware and comfortable coaching multicultural teams. Flexibility to work shifts, weekends and public holidays is essential, together with a professional appearance, sound administration skills and the ability to maintain Shangri-La’s service standards during busy periods.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe and North America, including several hotels and resorts in Malaysia. Shangri-La properties typically offer accommodation, restaurants, bars, meeting facilities, spas and leisure experiences, serving both international travellers and local guests. The company places strong emphasis on warm hospitality, personalised service, employee development and operational excellence. Working for Shangri-La can provide exposure to international hotel standards, multicultural teams and structured training. Benefits vary by property, but may include staff meals, uniforms, service-charge participation, accommodation or transport support, medical coverage and discounted stays. Exact conditions depend on the Malaysian hotel and the candidate’s employment contract.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, aviation, retail and marine activities, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Penang combines heritage streets, beaches and a lively food culture, while Langkawi is known for resorts, island excursions and a slower lifestyle. Sabah and Sarawak provide access to diving, rainforest and wildlife tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hospitality. Living costs are generally moderate, though resort islands can be more expensive and seasonal. New foreign employees normally need employer sponsorship and an approved Employment Pass before starting work. Employers usually handle immigration applications, while candidates must provide valid documents, medical checks and sometimes police clearance. Relocation planning should include housing, transport, healthcare, taxes and rainy-season conditions.