Training Manager

Job Description

The Training Manager is expected to plan, coordinate and evaluate employee learning programmes across the hotel, ensuring training supports Shangri-La service standards and business goals. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. The successful candidate should understand adult-learning methods, staff development, induction, compliance training and performance evaluation. Strong communication, presentation, organisation and coaching skills are essential, as is confidence working with multicultural teams. Experience with training needs analysis, learning records and hotel quality standards will be advantageous. The role requires a hands-on, approachable leader who can motivate colleagues and build a consistent service culture.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is recognised for warm Asian hospitality, personalised guest service and strong attention to quality. Its properties range from urban business hotels to beachfront resorts, often offering accommodation, restaurants, meeting facilities, spas and recreational experiences. Shangri-La places importance on colleague development, internal career progression and service training. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Sayang in Penang. Working for the company typically involves a multicultural environment, structured operating standards and opportunities to gain experience across different areas of hotel management.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Hotel professionals can find roles in training, front office, food and beverage, housekeeping, sales and events, with stronger seasonal demand in island resorts. Malaysian culture is diverse, combining Malay, Chinese, Indian and Indigenous traditions, and English is widely used in hotels and business settings. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular resort islands can be more expensive. Penang and Langkawi offer beaches, food and a relaxed pace, while Kuala Lumpur provides better transport and career variety. Foreign employees normally need an employer-sponsored Employment Pass, and the company must arrange approval before work begins. Candidates should confirm eligibility, medical requirements, accommodation, taxes and relocation benefits before accepting an offer. Malaysia’s tropical climate means warm weather year-round, with heavier monsoon periods varying by coast.