The Family Experience Supervisor creates engaging, safe and memorable activities for children and families, while supporting daily operations, guest communication and service standards. Candidates should have relevant hospitality, childcare, recreation or guest-relations experience, strong English communication skills and a genuine interest in working with families. Cantonese and Mandarin are advantageous in Hong Kong. The role requires creativity, patience, organisation, confidence in supervising activities and the ability to respond calmly to children’s needs and safety concerns. The successful candidate is expected to provide warm, personalised service, coordinate with other hotel departments, maintain activity areas and uphold Shangri-La’s standards of professionalism and guest care.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for its Asian-inspired hospitality, personalised guest service and emphasis on colleague development. Its properties typically offer accommodation, dining, wellness, events and family-focused experiences. Shangri-La promotes values such as respect, integrity, humility and courtesy, with service delivered through a strong focus on genuine care. In Hong Kong, the group operates prominent luxury hotels and provides opportunities across guest services, food and beverage, housekeeping, sales, finance, engineering and family or leisure programming. Employees may receive benefits such as meals, training, staff rates and career opportunities, although packages vary by property and position.
Hong Kong offers strong opportunities in luxury hotels, tourism, restaurants, retail, finance, technology and education. Its culture blends Chinese traditions with international influences, and Cantonese is widely spoken, while English is common in business and hospitality. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails and nearby beaches. Housing is expensive, particularly on Hong Kong Island and in Kowloon, so many employees share accommodation or live in the New Territories. Overseas professionals generally need an employment visa sponsored by an eligible employer; approval depends on qualifications, relevant experience, salary and proof that the role cannot readily be filled locally. Employers usually assist with the application, but candidates should confirm sponsorship, medical cover, accommodation and relocation benefits before accepting. A valid passport and employment contract are essential, and working before approval is not permitted.
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