The Concierge Supervisor supports the Concierge team in delivering knowledgeable, courteous and personalized guest service. Requirements typically include a diploma or degree in hospitality, previous concierge or front-office experience, supervisory ability, strong communication skills and good knowledge of local attractions, transportation and resort services. Fluency in English and Filipino is advantageous. The successful candidate is expected to lead by example, coordinate guest requests efficiently, handle complaints professionally, maintain accurate records and build positive relationships with guests and service providers. Flexibility, attention to detail, teamwork, discretion and a polished appearance are essential, as the role may involve shifts, weekends and public holidays.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, attentive service and high standards in accommodation, dining, wellness and guest experiences. In the Philippines, Shangri-La operates well-known properties including Shangri-La Mactan, Cebu Resort & Spa and Shangri-La The Fort, Manila. Employees generally work in service-focused, multicultural environments with opportunities for hospitality training and career progression. The company places strong emphasis on guest satisfaction, teamwork, professionalism and creating memorable stays. Specific benefits, accommodation arrangements and employment conditions vary by property and position.
The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Roles are available in hotels, restaurants, tourism, wellness, events and travel services, with stronger seasonal demand in beach locations. Filipino culture is friendly, family-oriented and community-minded, and English is widely used in workplaces. Lifestyle costs vary: Manila is busier and generally more expensive, while provincial islands offer a slower pace but fewer services. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment and registration requirements. Relocating to an island may involve limited transport, healthcare and shopping options, so housing, utilities, insurance and travel arrangements should be checked in advance. Weather is tropical, with a dry season and a rainy or typhoon period that can affect travel.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...