The Assistant Outlet Manager supports the daily operation of Shang Palace, ensuring excellent guest service, efficient restaurant performance, and compliance with Shangri-La standards. Requirements typically include a hospitality or business qualification, several years of experience in upscale Chinese or international dining, strong knowledge of food and beverage operations, and good communication skills. The candidate is expected to supervise and coach staff, manage reservations and service flow, handle guest concerns professionally, monitor sales and costs, maintain hygiene and safety standards, and assist the Outlet Manager with scheduling, training, and achieving revenue targets. Flexibility to work shifts, weekends, and holidays is essential.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its portfolio includes the Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La, and Traders brands. In the Philippines, Shangri-La properties are known for high-end accommodation, restaurants, wellness facilities, meetings, and leisure experiences. The company places strong emphasis on warm Asian hospitality, service excellence, employee development, sustainability, and personalized guest experiences. Shang Palace is the group’s signature Chinese restaurant concept, generally offering Cantonese cuisine in an upscale setting. Exact duties and benefits depend on the individual property and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, particularly in hotels, restaurants, tourism, wellness, and events. Work culture is generally relationship-oriented, service-focused, and collaborative, with English widely used in professional settings. Lifestyle varies from busy urban living to relaxed coastal communities; costs are usually lower outside Manila, though tourist islands can be expensive. Foreign applicants normally need an employer-sponsored 9(g) work visa or appropriate work authorization, while short-stay entry does not permit employment. Employers commonly assist with permits, but applicants should confirm requirements with the Philippine Bureau of Immigration. Relocation planning should include accommodation, healthcare, transportation, taxation, and local registration. Filipino professionals should verify employment terms, benefits, probation, and service-charge arrangements before accepting an offer.
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