The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, bell service, guest relations, and daily arrival and departure operations. Requirements typically include a hospitality or hotel-management qualification, several years of front-office experience, strong knowledge of hotel systems, and excellent English communication skills. The successful candidate should demonstrate leadership, sound judgment, and a professional approach to guest service. Expectations include coaching front-office colleagues, resolving complaints promptly, maintaining service standards, coordinating with other departments, monitoring room availability and revenue opportunities, and ensuring accurate cash-handling and operational records. Flexibility for rotating shifts, weekends, and holidays is essential, together with a polished appearance and a genuine commitment to Shangri-La's hospitality standards.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La is known for warm Asian hospitality, personalized guest experiences, and high standards in accommodation, dining, wellness, and meetings. In the Philippines, the group operates prominent properties in destinations such as Manila, Cebu, and Boracay. Employees typically work in a multicultural environment with structured service standards, training opportunities, and career mobility across the wider group. Benefits vary by property and may include service charge, meals, uniforms, medical coverage, staff accommodation or allowances, and discounted stays.
The Philippines offers strong opportunities in hotels, resorts, restaurants, tourism, aviation, wellness, and customer service, particularly in Manila, Cebu, Boracay, Palawan, and Davao. Workplace culture is generally warm, relationship-focused, and respectful of seniority; English is widely used in professional settings. Island living can provide a relaxed lifestyle, beautiful beaches, outdoor activities, and lower everyday costs than many international destinations, although remote areas may have limited transport, healthcare, and reliable internet. Foreign applicants normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens can work without these requirements. Employers commonly assist with documentation, but applicants should confirm current immigration rules with the Philippine Bureau of Immigration or their embassy. Relocation planning should include housing, transportation, insurance, banking, weather, and typhoon considerations. Hospitality roles often involve long shifts, weekends, and seasonal fluctuations.
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