The Captain is responsible for supervising restaurant or banquet service, coordinating waitstaff, welcoming guests, taking orders, maintaining service standards and resolving guest concerns professionally. Candidates should have previous experience in hotel or upscale restaurant operations, strong knowledge of food and beverage service, good communication skills and a customer-focused attitude. Fluency in English is generally expected, while knowledge of Malay or other languages is an advantage. The role requires leadership, attention to detail, grooming, teamwork and the flexibility to work shifts, weekends and public holidays. Candidates should be able to remain calm under pressure and consistently represent Shangri-La’s hospitality standards.
Shangri-La is a luxury hospitality group founded in Asia and recognized for hotels, resorts and residences across the world. The company operates properties in major cities and leisure destinations, including several locations in Malaysia. Shangri-La is known for personalized service, comfortable accommodation, extensive dining facilities and a strong focus on guest satisfaction. Employees typically work in multicultural teams and receive structured operational training, with opportunities to progress within the group. Hotel benefits may include staff meals, uniforms, medical coverage, accommodation or transport support, and discounted stays, depending on the property and employment terms. The company values courtesy, teamwork, professionalism and attention to detail. A Captain joining a Shangri-La food and beverage team would be expected to uphold high service standards while supporting colleagues and creating a welcoming experience for guests.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and marine activities, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other island destinations. Its culture blends Malay, Chinese, Indian and Indigenous traditions, with major celebrations including Hari Raya, Chinese New Year and Deepavali. Lifestyle varies from busy urban living to relaxed coastal communities, with affordable local food, tropical weather and easy access to beaches and rainforests. Popular islands include Langkawi, Penang, Tioman, Redang and the Perhentian Islands. Foreign employees generally need an employer-sponsored employment pass or appropriate work permit; working on a tourist visa is not permitted. Employers normally assist with applications, although requirements vary by position and nationality. Candidates should confirm accommodation, transport, medical coverage, salary, service charge and visa arrangements before relocating. English is widely used in hospitality, while basic Malay can help with daily life.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...